Refund policy


    At Highland Redstone, we are committed to providing Our Customers with high-quality products and exceptional service. We understand that sometimes circumstances may arise where a refund is necessary. Our Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our platform. 


    • Eligibility for Refunds:


       - Refunds are only applicable to purchases made directly through Highland Redstone Website.

       - Products must be returned in their original condition, unused, unworn, and with all original tags attached.

       - Refunds are not applicable to personalized or custom-made items unless they are defective or do not meet the specifications agreed upon during the order process.

       - The request for a refund must be made within 20 days from the date of purchase.


    • Refund Process:


       - To initiate a refund, customers must contact our customer service team via email or by filling out the Complaint/Inquiry form

       - Customers must provide the order number, details of the item(s) being returned, and the reason for the refund request.

       - Once the request is received and approved, customers will be provided by instructions on how to return the item(s).


    • Return Shipping:


       - Customers are responsible for all return shipping costs unless the item received is defective, damaged, or does not match the order specifications.

       - It is recommended that customers use a trackable shipping method when returning items to ensure the safe delivery of the package.

       - Highland Redstone will not be liable for any lost or damaged returns during transit.


    • Inspection and Approval:


       - Refunds will only be issued once the returned item(s) have been inspected and approved.

       - If the item(s) do not meet the eligibility criteria, Highland Redstone reserves the right to deny the refund request or offer a partial refund.


    • Refund Methods:


       - Approved refunds will be processed using the original payment method used for the purchase.

       - Refunds may take up to 10-15 business days to reflect in the customer's account, depending on the payment provider and banking institution.


    • Non-Refundable Items:


       - Shipping charges, including expedited shipping fees, are non-refundable.

       - Gift cards, promotional items, and clearance/sale items are non-refundable.


    • Customer Satisfaction:


      - We strive to ensure complete customer satisfaction with every purchase. If you have any concerns or issues regarding your order, please contact our Customer Service Team , and we will do our best to address your concerns promptly and effectively.


    By making a purchase from Highland Redstone, you acknowledge that you have read, understood, and agreed to the terms and conditions of our Refund Policy.


    This Refund Policy is subject to change without prior notice. Any updates or revisions to the policy will be posted on our Website.